Policy
General Policy
Terms of offer, price, and item descriptions are subject to change without notice. Although we make every effort to assure accuracy in
advertised price and description, we are still human - we reserve the right to correct any advertising error at any time. Retail products
are supported by original manufacturer warranty. Intent Notebooks, Inc. does not offer any sales advice or technical support - the
customer assumes all responsibility for product compatibility. The customer pays for all return shipping. Intent Notebooks, Inc.
reserves the right to honor or refuse services to anyone.
Privacy Policy
Intent Notebooks, Inc. has created this privacy statement in order to demonstrate our company's commitment to privacy of customer's
information. The following discloses our information gathering and dissemination practices for all Intent Notebooks, Inc. URL's. We use
your IP address to help to diagnose problems with our server and to administer our Web site. IP addresses are logged to track a user's
session. This gives Intent Notebooks, Inc. information on which areas of our site are being visited. We do not link IP addresses to anything
personally identifiable. This means that while a user's session is tracked, the user will remain anonymous. Our site has an order form
available. We collect visitor's contact information (billing, shipping and email addresses), as well as financial information (bank account
or credit card numbers) with the purpose of processing and shipping orders as well as promoting company's specials to our customers.
Shipping Policy
We ship our products from our warehouses in Perrineville, NJ USA using FEDEX or Aircargo as our main carriers. USPS is used primarily for
small packages such as one laptop at a time. Below are the shipping methods we offer: Ground - We always ship next day of the order.
Standard transit time is 5-7 Business days within USA. We do not ship on Saturdays, Sundays and all major holidays. If you need a different
type of delivery, not listed above, please call us to make special arrangements.
Order Acceptance Policy
Your submission of an order and/or receipt of an order confirmation automated or otherwise does not signify our acceptance of such order.
Intent Notebooks reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status
or whether you have received a confirmation of the order. We reserve the right to require additional information from you before
accepting or processing any order.
Money Back Guarantee / Refund Policy
Intent Notebooks, Inc. must be informed of any problems and/or order discrepancies (wrong product received, wrong product ordered, shipping
damage, or defective product) within 2 business days from receipt of product – email your sales agent and indicate what the problem was. Return
Merchandise Authorization (RMA) Number is required for all returns.
- The customer assumes full responsibility for product compatibility. Intent Notebooks, Inc. does not guarantee any product compatibility.
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Intent Notebooks, Inc. does not guarantee any cancellations, modifications, or alterations on any order if customer was not emailed with
confirmation from a LaptopLandUsa.com customer service representative.
Return Policy
- If you believe a new item you receive is defective, please notify the manufacturer.
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For all other issues, Intent Notebooks, Inc. must be informed of any problems and/or order discrepancies (wrong product received, shipping
damage or defective product) within 2 days from receipt of product - email your sales agent.
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Return Merchandise Authorization (RMA) number is required for all returns. RMA number is valid for 7 days (product must be received by
Intent Notebooks, Inc. within 7 days of receipt of RMA).
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Customer is responsible for :
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Matching serial numbers to the invoice; proper packaging of the returned product; all shipping charges to return the product to
Intent Notebooks, Inc.
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Keeping/ensuring time-frames of RMA and Warranty periods; ensuring all accessories are returned with product; providing return
reason and detailed description of the problem.
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Insuring RMA number is visible on the shipping label (on shipping label only, do not write on the retail box).
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Customer is advised to use carrier with tracking capability, as sender (customer) is fully responsible for shipping the (returned) package.
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No refunds will be made after 14 days from date of invoice. Warranty replacement still remains in effect. No Exceptions.
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Refund cannot be greater than the item's original purchase price.
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Customer has the option of receiving the product back at the customer's expense. The customer must notify us of that option in RMA letter.
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Typically returns are processed by the RMA department within 2 business days from the date of receipt. Processing time may vary for
different products. For status you must email philippe@intentnotebooks.com
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Intent Notebooks, Inc. reserves the right to make a decision based on test results, whether to replace, repair, or to refund in accordance with our return policy.
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In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
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Intent Notebooks, Inc. will not accept any products back that have been physically damaged, burned, abused, misused, neglected,
repaired or modified. See Physical Damage Policy for details.
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Notebook Laptops have 30 days DOA warranty only. Defective Laptops must be returned back to Intent Notebooks, Inc. within 30 days from date of invoice.
Technical Support
Intent Notebooks, Inc. does not offer technical assistance. We do not guarantee any product compatibility, or do we make any product recommendations
or sales advice. See our list of manufacturer technical support. Phone numbers to obtain product information, installation assistance, and other types of
technical support for your purchase.
Discrepancy & Shipping Damage
- Intent Notebooks, Inc. is not responsible for providing a specific delivery service to receiver's area if it cannot be provided by a designated carrier.
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We agree to file any damage claim immediately with its designated shipping carrier.
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Any incorrect or missing item in the shipment, or a damaged package received by Purchaser must be reported to our customer service within 2 (two)
business days from the date of receiving the products.
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After carrier processes the claim and we receive documentation confirming that the claim is not denied, we can proceed with the refund or sending a
replacement (carrier may request a damage evaluation of the original package in order to proceed with the claim). Purchaser can check the status of
the claim by calling either to the carrier and providing the tracking number (can be obtained from our web-site) or to Intent Notebooks, Inc. customer service.
Pricing Policy
- Prices are good within two days from the time of the order.
- Price is subject to change without notice.
Warranty
Unless otherwise indicated, the warranty periods are as follows:
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NEW RETAIL: These products are supported by the manufacturer and must be returned directly to the manufacturer. For additional information,
please contact the Manufacturer.
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REFURBISHED: These products are covered by a 90-day warranty that may not be extended.
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USED: These products are covered by a 30-day warranty that may not be extended.
NO WARRANTY for any product with:
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Warranty sticker and/or serial number removed by customer.
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Physically abused (as described in return policy); missing accessories; rebate taken off and/or registered.
Advanced Replacement / CROSS-SHIP
Intent Notebooks, Inc. offers advanced replacement for RMA returns only under the following conditions:
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Customer must purchase the replacement item.
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Customer must pay for shipping of replaced item (non-refundable).
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Replacement item must be of identical model, must be in stock and available to ship.
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Return shipping cost - sole responsibility of the customer.
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No Advanced Replacement / Cross-shipping for items purchased beyond 14 days of invoice.
Please note that our Return Policy applies to all returns.
Legal Notice
This legal notice applies to all proprietary material available through these Internet sites: www.intentnotebooks.com and hereafter referred to as "this Site."
Intellectual Property
Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names,
copyrights or other property of Intent Notebooks, Inc. Corporation (Intellectual Property of Intent Notebooks, Inc). All other unregistered and registered
trademarks are the property of their respective owners. Nothing contained on this Site should be construed as granting, by implication, or otherwise, any
license or right to use any of the Intellectual Property of Intent Notebooks, Inc. displayed on this Site without the written permission of Intent Notebooks, Inc.
Use of this Site
Intent Notebooks, Inc. maintains this Site for your personal information, education, and communication. Please feel free to browse this Site. You may
download material displayed on this Site for non-commercial; personal use only, provided you also retain all copyright and other proprietary notices
contained on the materials. You may not, however, distribute, modify, transmit, re-use, re-post, or use the content of this Site for public or commercial
purposes, including the text; images, audio and video without written permission of LaptopLandUsa.com Changes periodically are made to the information
contained in this Site.
No Warranties
Limitation of Liability: THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Intent Notebooks, Inc.
also assumes no responsibility, and shall not be liable for any such damages to or viruses that may infect your computer equipment, software, data or
other property on account of your access to, use of, browsing in this Site or your downloading of any materials, data, text, images, video or audio from
this Site or any linked sites. In no event shall Intent Notebooks, Inc. or any other party involved creating, producing, maintaining or delivering this Site,
or any of their affiliates, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind, including
without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the possibility of
such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing in, or your
links to other sites from this Site. In no event shall Intent Notebooks, Inc. or any other party involved creating, producing, maintaining or delivering
this Site, or any of their affiliates, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind,
including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the
possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing
in, or your links to other sites from this Site.
Unaffiliated Products and Sites
Descriptions of, or references to, products, publications or sites not owned by Intent Notebooks, Inc. or its affiliates do not imply endorsement of that
product, publication or site. Intent Notebooks, Inc. has not reviewed all material linked to this Site and is not responsible for the content of any such
material. Your linking to any other sites is at your own risk.
Communications with this Site
You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or
profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or
otherwise violate any law. Intent Notebooks, Inc. will fully cooperate with any law enforcement authorities or court order requesting or directing Intent
Notebooks, Inc. to disclose the identity of or help identify or locate anyone posting any such information or materials.
Any communication or material you transmit to this Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and
will be treated as, non confidential and non-proprietary. Intent Notebooks, Inc. cannot prevent the "harvesting" of information from this Site, and you
may be contacted by Intent Notebooks, Inc. or unrelated third parties, by e-mail or otherwise, within or outside of this Site. Anything you transmit may
be edited by or on behalf of Intent Notebooks, Inc., may or may not be posted to this Site at the sole discretion of Intent Notebooks, Inc. and may be
used by Intent Notebooks, Inc. or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast
and posting. Furthermore, Intent Notebooks, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send
to this Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
Although Intent Notebooks, Inc. may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this
Site, Intent Notebooks, Inc. is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor
for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information
within such locations on this Site. Intent Notebooks, Inc. assumes no responsibility or liability for any actions or communications by you or any unrelated
third party within or outside of this Site.
United States Governing Law
This Site was developed in the United States of America in accordance with and shall be governed by, and your browsing in and use of this Site shall
be deemed acceptable of, the laws of the State of New Jersey, United States of America. Notwithstanding the foregoing, this Site may be viewed internationally
and may contain references to products or services not available in all countries. References to a particular product or service do not imply that Intent
Notebooks, Inc. intends to make such products or services available in such countries. Any claims or disputes shall be brought in the appropriate state
or federal court in New Jersey, USA. This would bring better closure to the possibility of foreign or out of state claims and suits.
Copyright © 2010. Intent Notebooks. All Rights Reserved.